Estelvio Platform Terms of Service

Terms used in these Terms have the following meaning:

1. Seller - Global Bridge Solutions LLC, with its registered address at 30 N Gould St Ste N, Sheridan, WY 82801, USA, operating the Platform under the Estelvio™ brand; the full details of the entity are available on the About us page.
2. Platform - the website available at estelvio.com, through which the Seller sells Goods and provides training under Estelvio Academy.
3. Customer - an entity carrying on a business or professional activity that has created an Account or placed an Order on the Platform.
4. Account - a set of resources and settings created for the Customer on the Platform, secured with a login (email address) and password.
5. Goods - a movable item (treatment device, accessories, consumables) offered by the Seller for sale through the Platform.
6. Order - a declaration of intent made by the Customer through the Platform, aimed directly at concluding a sales contract for Goods with the Seller.
7. Billing Document - a pro forma invoice generated automatically after an Order is placed, containing bank transfer details and the payment due date.
8. Business Days - days from Monday to Friday, excluding statutory public holidays in Poland.

The Platform is operated by the Seller and is used exclusively for selling Goods to entities carrying on a business or professional activity (business-to-business sales) - in particular cosmetology practices, aesthetic medicine clinics and entities supplying such businesses.

These Terms do not apply to consumer sales within the meaning of consumer protection law - the Platform is not intended for natural persons making a purchase unrelated to their business or professional activity.

Using the Platform - including browsing the catalog, creating an Account and placing an Order - constitutes acceptance of these Terms in the version in force on the date of the given action.

All information about Goods published on the Platform, including descriptions and prices, constitutes an invitation to enter into a contract within the meaning of civil law, and not an offer within the meaning of those provisions.

Using the Platform requires:

1. a device with internet access,
2. a web browser in an up-to-date version, supporting JavaScript and cookies to the extent necessary for the Platform to function (described in the Cookie Policy),
3. an active email address, allowing receipt of correspondence from the Seller.

The Seller makes reasonable efforts to keep the Platform running continuously and without interruption, but does not guarantee uninterrupted availability - in particular in the case of maintenance work, updates, or circumstances beyond the Seller's control.

An Account can be created by an entity carrying on a business activity related to the beauty or aesthetic medicine industry, in one of two ways:

1. independently, through the registration form available on the Platform, by providing the company name and address, email address, and optionally a tax ID and phone number,
2. by the Platform administrator, at the Customer's request submitted in any form - in this case the Customer receives an invitation to activate the account.

In both cases, the Account is activated after clicking the link sent to the provided email address and setting a password. Until activation, the Account remains inactive and does not allow login.

The Customer is obliged to provide data that is true and to update it in the event of a change. The Customer is responsible for keeping their login credentials (email address and password) confidential and for all actions carried out through their Account.

The Customer may request deletion of their Account at any time by contacting the Seller at the address indicated in §15. The Seller may refuse to delete the Account, or delay its deletion, if this is required to settle obligations arising from Orders already placed or under applicable law (e.g. relating to accounting records).

Orders are placed through the Customer panel, after logging into the Account. The process of placing an Order consists of, in order:

1. selecting Goods and adding them to the cart, with the option to choose a variant (e.g. size or color), if applicable,
2. choosing the settlement currency (PLN, EUR, USD or GBP),
3. providing or confirming the delivery details and billing details,
4. optionally entering a discount code,
5. reviewing the Order summary (items, prices, delivery cost, total amount) and confirming it.

A sales contract between the Customer and the Seller is concluded at the moment the Customer confirms the Order. Confirmation of the Order together with the Billing Document is sent to the email address provided in the Order.

The Seller reserves the right to refuse to fulfil an Order or part of it if Goods are unavailable, of which the Customer will be informed promptly by email.

Prices of Goods are given in Polish złoty (PLN) as base prices. The Seller is a company registered in the United States and does not charge value added tax (VAT) - the prices shown are final prices, to which no additional tax is added.

The Customer may place an Order in another available currency (EUR, USD, GBP). The base price is converted automatically at the average exchange rate of the National Bank of Poland (Table A) on the date the Order is placed. The converted amount is shown in the Order summary before confirmation and becomes binding at the moment the Order is placed.

Prices may change, which does not affect Orders placed before the change was made.

Payment for an Order is made by bank transfer to the account indicated on the Billing Document, in the currency in which the Order was placed. The account number depends on the chosen settlement currency.

The payment due date is indicated on the Billing Document and in the Order summary in the Customer panel. The date of payment is deemed to be the date on which the Seller's bank account is credited.

Fulfilment of the Order begins once the payment has been credited in full. To speed up fulfilment, the Customer may send proof of the transfer to the address given in the Order confirmation message.

In the event of non-payment by the due date, the Seller may send automatic payment reminders and, after a further reasonable period has passed without payment, cancel the Order.

Orders are fulfilled under DDP (Delivered Duty Paid) terms. This means that customs duty, customs clearance and the complete technical documentation of the Goods (including the technical passport and any other required documents) are entirely the Seller's responsibility. The Customer does not need to deal with import formalities and receives a ready, cleared shipment at the address specified.

The delivery cost and estimated fulfilment time are shown before the Order is placed and in its summary. The actual delivery time may vary depending on the availability of the Goods and the country of origin of the shipment.

The risk of accidental loss or damage to the Goods passes to the Customer at the moment the shipment is handed over to the Customer or a person designated by the Customer to receive it.

Due to the exclusively business-to-business nature of sales conducted on the Platform, the statutory right of withdrawal from a distance contract under consumer protection law does not apply to Orders - that right belongs exclusively to consumers, and the Customer of the Platform acquires Goods in connection with a business or professional activity.

This does not mean the Seller takes a rigid approach. Each case is treated individually, depending on the circumstances of the specific situation - including the condition of the Goods, the time elapsed since delivery, and the reason the Customer is considering a return. The Seller values long-term cooperation with Customers, so in the event of any doubt or problem with ordered Goods, we encourage you to contact us first - we will work together to find the solution best suited to the situation, rather than relying solely on the letter of these Terms.

The terms of any return - including the deadline, form (e.g. refund, exchange or a correcting note) and who bears the cost of returning the Goods - are agreed individually between the Seller and the Customer in each case. Please contact us at the address given in §15 about this - the sooner you reach out after noticing a problem, the easier it will be for us to find a good solution quickly.

The Seller is liable to the Customer for physical and legal defects of the Goods on the terms set out in the applicable provisions of law, subject to the differences arising from the business-to-business nature of the sale described in this section.

Complaints regarding an Order (non-conformity of the Goods with the Order, damage in transit, defects in the Goods) should be reported:

1. by email, to contact@estelvio.com,
2. by phone, at +48 728 297 473,

in each case stating the Order number, a description of the non-conformity or defect found and, where possible, photographic documentation.

The Seller reviews complaints individually, as promptly as possible, and informs the Customer of the outcome by email to the address given with the complaint.

To the extent that selected Goods are covered by an additional manufacturer's or distributor's warranty, its terms (including the period and scope) are indicated in the Goods' description in the catalog and in the documents accompanying the shipment.

The rules for processing the personal data of Customers and persons acting on their behalf are described in detail in a separate document: Privacy Policy, which supplements these Terms. The rules relating to cookies are described in the Cookie Policy.

The name Estelvio™, the logo and other marks and graphic materials used on the Platform are the property of the Seller, or are used by the Seller under appropriate rights, and are subject to legal protection.

Content published on the Platform - including descriptions of Goods, photographs, training materials made available under Estelvio Academy, and blog articles - may not be copied, distributed or used commercially without the Seller's prior consent, except to the extent permitted by law (e.g. quotation).

The rules for the use of press materials and the Estelvio™ brand by the media are described on the For media page.

The Seller is not liable for any inability to fulfil, or delay in fulfilling, an Order resulting from circumstances beyond its control (force majeure, decisions of customs or administrative authorities, disruptions in the operation of carriers).

The Seller's liability to the Customer for non-performance or improper performance of the contract is limited, to the extent permitted by applicable law, to the value of the given Order. This limitation does not apply to damage caused to the Customer intentionally.

The Seller is not liable for the consequences of the Customer providing false, outdated or incomplete data when creating an Account or placing an Order.

The parties will endeavor to resolve amicably any disputes arising from use of the Platform or the fulfilment of Orders, by way of direct negotiation.

If no agreement is reached, the dispute is subject to resolution by the court having jurisdiction over the Seller's registered office, unless mandatory provisions of law provide otherwise or the parties agree otherwise by separate agreement.

These Terms may be amended for good cause, including in connection with changes in the law, the expansion or modification of the Platform's features, or a change in the terms of cooperation with suppliers. Amendments take effect from the moment a new version of these Terms is published at this address and do not affect Orders placed before the amendment took effect.

In matters not regulated by these Terms, the individual arrangements between the parties and applicable law shall apply.

If any provision of these Terms is found to be invalid or ineffective, this does not affect the validity of the remaining provisions.