How do I create an Estelvio account?+
You create an account through the registration form on the website - you provide your company details and email address. After registering, you'll receive an email with a link to set a password, which also activates the account.
Is the platform available to individual (consumer) customers?+
No - Estelvio sells exclusively to businesses and professional practices (cosmetology practices, aesthetic medicine clinics, and businesses supplying this industry).
What currencies can I pay in?+
Base prices are in Polish złoty, but when placing an order you can switch the currency to EUR, USD or GBP. The conversion uses the NBP average exchange rate from the order date, shown before you confirm.
How does payment for an order work?+
After placing an order, you'll receive a pro forma invoice by email with bank transfer details and a payment due date. We start processing the order once the payment is received.
How does delivery of equipment from abroad work?+
We fulfil orders under DDP (Delivered Duty Paid) terms - customs duty, clearance and the device's technical documentation are on our side. You receive a ready, cleared shipment at the address you specify.
Can I return ordered equipment?+
Sales on the platform are strictly business-to-business (B2B), so the statutory right of withdrawal that applies to consumer purchases does not apply. Returns are agreed on a case-by-case basis - please contact us about this.
Do you have used equipment?+
Yes, in the "Used equipment" tab you'll find refurbished, serviced devices with a full warranty.
Will I get training for the device I buy?+
Yes - when you buy a device, we activate access to the matching course in Estelvio Academy, included in the price. After passing the test you receive a PDF certificate with a QR code for verification.
Do you offer wholesale prices for shops or wholesalers?+
Yes - we are open to partnerships with e-commerce shops, wholesalers and businesses supplying practices at a larger scale. See the "Become a partner" page for details.
How do I file a complaint?+
We accept complaints by email or phone - please include your order number and a description of the issue. You'll find contact details on the Contact page.